Customer Comments: Read 209 more comments...
 Corrosion problem November 10, 2008
We ordered one about 2 months ago and another about 1 month ago after the first seemed to be working very well. However, the water in the pan of the first unit started to turn blue a week later. This is getting worse and the efficiency of the unit has dropped. It is collecting very little water now, even in very humid weather.
The blue color is also showing up in the second unit.
I have not opened the units but am assuming that the blue is from copper salts coming off of corroding cooling elements.
 Soleus dehumidifier October 9, 2008
I highly recommend this dehumidifier. It is efficient and quiet. Has different power modes and humidity modes to choose from to get it just the way you want it. Easily portable.
Product died, poor customer service October 3, 2008
I liked this dehumidifier fine for the four months that it worked -- then it died, despite me keeping the filter and the unit meticulously clean. Soleus told me to send it back (at my own cost) and they'd replace it. I was a bit disgruntled at this extra cost, so I asked why Soleus couldn't pay the return shipping. The customer service rep said that if I had called within a "reasonable time," Soleus would have paid. I asked her to explain how there could be a reasonable time for a breakdown since presumably a well-made product wouldn't break down at all. From that point on, she ignored my questions, quoted the warrantee at me, and got progressively ruder. All three reps I spoke with were equally rude, and they flat out refused to let me speak with a manager, telling me that their managers don't speak to customers! I'm sending the unit back for a replacement, but I will never purchase anything from Soleus again on the basis of their poor customer service.
 died after 18 months October 1, 2008
worked great till the orfice tube got plugged up or lost freon.
theres no freon filter like your car so..
i called the co and they said sorry no filter in future plans.
its a shame because it works awesome when new.
debating on buying a new one every 12-18 months.
EDIT - It was low on freon. I fixed it hurray. Repair is not for novices.
doesnot last long September 29, 2008
Soleus Air CFM-25E 25-Pint Dehumidifier with Humidistat
I purchased this item August 10 2007 from you and it lasted less then 13 months. I do not reccommend that you buy it.
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