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| The Best Practice: How the New Quality Movement is Transforming Medicine | 
 enlarge | Author: Charles Kenney
Publisher: PublicAffairs
Discount Category: Book
Selling Price: $26.95
Buy New: $12.86
Potential Savings: $14.09 (52%)
New (39) Used (11) from $12.86
Customer Ratings:  7 comments
Media: Hardcover
Edition: 1
Number Of Items: 1
Pages: 336
Shipping Weight (pounds): 1.4
Dimensions (inch): 9.3 x 6 x 1.3
ISBN: 1586486195
Dewey Decimal Number: 362
EAN: 9781586486198
Publication Date: July 21, 2008
Availability: Usually ships in 1-2 business days
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| Customer Comments:
| Showing comments 6-7 of 7 | | « PREV | | |
 A good review of hospital "Best Practice" Issues September 4, 2008
2 out of 2 found this comment useful.
Book is well written and easy to read. Provides a history and description of the quality movement over the past few decades. The stories of the leaders like Don Berwin were very helpful to others who are trying to increase the quality of health care.
The book stresses issues in hospital quality that can be translated to the outpatient setting but would have been helpful to have more stories related to outpatient care.
Ed Shahady MD
 Real, Measurable Quality in Health Care August 4, 2008
15 out of 17 found this comment useful.
This is my favorite example of a visionary solution since reading How to Measure Anything: Finding the Value of "Intangibles" in Business by Hubbard. Kenney's work would have been a great example for Hubbard and Hubbard's methods would have solved many of the challenges of Donald Berwick and Paul Batalden, the heroes of The Best Practice.
Whether the average patient can tell it or not, the quality of health care is improving measurably thanks largely to a passionate devotion of Berwick and Batalden to their cause. The biggest surprise for me in the book is how even a culture as entrenched as medicine can start to change its ways when quality becomes a quantity that is measured and used as a yardstick for improvement. Champions of the quality control methods W.E. Demming developed for other businesses, Berwick and Batalden decide to implement standards of quality already known in other professions to perhaps the profession perhaps most resistant to objective measurement. And we are all better off for it.
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